Week 4 – What is Operations Strategy?
A working definition of strategy and operations strategy. Building on last week’s video, we discuss characteristics required to establish objective, productive operations goals that align with operations science.
Week 3 – What is the Goal?
Evaluation of popular operations goals and a description of objective operations goals that align with operations science.
Week 2 – The Error of Forecasting
Common forecasting errors and practical tips for productive forecasting.
Week 1 – Use A Performance Envelope for Predictable Results
A fundamental challenge for all organizations is how to manage variability. We discuss the performance envelope, a fundamental element required to plan for and manage variability successfully.
An Antidote to Confusion – Operations Science and Pull
Companies struggle with “pull” systems in attempts to improve performance. A radical idea is proposed to resolve decades of ongoing confusion. 4 min read
Reducing Cost While Improving Nurse Satisfaction and Patient Care
This post demonstrates the power of operations science in healthcare services. Work with your existing investments in technology and continuous improvement—no new investment required. 7 min read