Week 21 – How to Know if You Are in Control

Metaphorical illustration of synchronized effort achieved after operations science coaching

Last week we were below goal. that was terrible. This week we are above goal. Terrific, pizza for everyone! Are you just reacting to noise in the system? If so, you’re just increasing variability and its associated buffering requirements and, at the same, time creating unnecessary stress for your people.

Week 20 – Details of Leading and Lagging Measures

Planner peers into a crystal ball which are her leading measures that predict future performance.

This week we provide specific examples of leading and lagging measures. Leading measures track causes, not effects. To see the effects, track lagging measures which provide understanding of whether the causes were accurately described–true scientific thinking.

Week 19 – The Best Measures for Individuals

A skilled craftsman-meticulously measures his work.

Measures motivate behavior. This week provides a list of important characteristics of measures used for measuring individual performance. Also provided are specific examples of these measures, including examples the average view may not have seen before.

Week 18 – The Best Measures to Measure

Measure success

Don’t be overwhelmed with measures and KPIs. In the operations science framework, required measures naturally surface. There are the vital few and everything else is just window dressing.

Week 15 – Operations Science and IT (Part 1)

What is Operations Science? | Operations science training

Computers are much faster than people at processing information. This causes an excessive feedback problem that many don’t recognize. Companies invest millions and billions of dollars in IT but still end up with poor on-time delivery and high cost.

Week 12 – Flow Performance Curves, Secrets of WIP Control

Operations science expert in discussion with company executive

See a powerful, practical WIP analysis and control tool, flow performance curves (FPC). FPCs apply to the virtual work (tasks) of projects and services as well as to the physical WIP of traditional manufacturing and provide quick insight that leads to rapid improvements.