Operations Science Institute

About Us

Advisory Board

The Operations Science Institute’s Advisory Board is composed of individuals who are both familiar with operations science and have demonstrated success in application of the concepts in their careers. OSI’s advisory board members provide valuable contributions to the institute. Their ideas and experience help advance the development, understanding, and application of operations science concepts throughout the world.

Ben Amaba, Operations Science Institute Board of Advisors board member

Ben Amaba,PhD

Federal Business Development, Sonatype

Dr. Jeff Daniels. Member of the Board of Advisors for the Operations Science Institute

Jeff Daniels, PhD

Director, Digital Services and Operations Management, Lockheed Martin

Lisa Elles, Operations Science Institute Board of Advisors board member

Lisa Elles

Chief Executive Officer, Hepinstall Consulting

Bill Fierle, Operations Science Institute Board of Advisors board member

Bill Fierle

Chief Operating Officer, Conax Technologies

Uwe Göehring, , Operations Science Institute Board of Advisors board member

Uwe Göhring

President,  bigbyte software systems inc.

Mark Graban, Operations Science Institute Board of Advisors board member

Mark Graban

Award-winning Author and Coach

Sanjay Huprikar, Operations Science Institute Board of Advisors board member

Sanjay Huprikar

President, Europe and South Asia Operations, IPC

Mike McBride, Operations Science Institute Board of Advisors board member

Mike McBride

VP Maintenance Operations, Delta Air Lines

Jenny Snow-Boscolo. Member of the Board of Advisors for the Operations Science Institute

Jenny Snow-Boscolo

Senior Director Global Customer Experience, Terex Corporation

Mark Spearman, Operations Science Institute Board of Advisors board member

Mark Spearman, PhD

Director of Technical Solutions, SPS

Joan Tafoya, Operations Science Institute Board of Advisors board member

Joan Tafoya

Director of Global Operations, Meta

Mission and Vision

We are dedicated to the development and promotion of the field of operations science. Our mission is to empower individuals and organizations with the knowledge and tools of operations science so they can successfully address their challenges using their existing technology and resources.


The Operations Science Institute aims to become a global leader in advancing operations science as a transformative discipline, where organizations across all industries adopt science-based strategies and data-driven decision-making to predictably improve their operations leadership and project leadership. We provide comprehensive professional development that addresses a critical gap in the field between excessively complex academic or technical approaches and overly simple, “best practice” approaches. We envision a world where operational excellence is the norm and organizations achieve sustained success with tailored, science-based operations leadership frameworks and professional development resources tailored to their existing resources and technology.

Value Proposition

Improved Efficiency and Productivity

Operations science enables traditional manufacturing organizations to reduce cycle time, optimize inventory, cost, and batch sizes, and increase throughput and on-time delivery. For service organizations such as healthcare and maintenance, repair, and overhaul (MRO), operations science provides the keys to better capacity management, shorter response times, lower costs, higher service, and better variability management. For project management, operations science ensures better project delivery through more effective task planning and control, shortest desirable completion times, lowest cost, and highest on-time completion. In all cases, the adoption of operations science reduces confusion and stress caused by the chaos of poor control and self-inflicted inefficiencies


Enhanced Customer Satisfaction

Operations science enables organizations to deliver superior products, services, and projects to their customers. The most effective customer solutions involve not just delivery of products, services, and projects but a practical, science-based collaboration with customers to align incentives and optimize performance across the supply chain. Such efforts provide better results than could be achieved if either the customer or supplier optimized solely for their own benefit


Education Tailored for Individual Context

Each organization is unique, with its own operational complexities and challenges. The discipline offers a customizable approach to professional development, allowing organizations to adapt the principles to their peoples’ specific context and requirements. This ensures that professional development programs are relevant, effective, and repeatable, leading to sustainable improvements

Operations Science Training and Coaching

The institute provides unsurpassed experience in the application of operations science to inspire, engage, and develop any organization’s employees. With an empathetic approach born of years in the trenches, operations science concepts are taught and applied in the context of a business’ unique challenges and opportunities by OSI’s experts. Whether addressing local process throughput, cycle time or on-time delivery issues, tackling project schedule and cost challenges, assessing a global supply chain, or defining new processes and practices for a merger or acquisition, the Operations Science Institute addresses your concerns in a practical, science-based approach to achieve success.


Managing Director,
Arc Precision

Mike Gores, Operations Science Institute expert coach

Mike Gores

Global Manufacturing & Supply Chain Leader

Ed Pound, Operations Science Institute Managing Director
Ed Pound

Managing Director, Operations Science Institute

Background of the Operations Science Institute

The Operations Science Institute sprang out of decades of work applying operations science concepts across companies and industries worldwide.

The Operations Science Institute’s mission is to build and expand the concepts as a general science. The goal is elimination of widespread confusion in operations and, thereby, enable quick, sustained success for organizations. Most importantly, we aim to provide easy access to training and clear understanding of the concepts for the resolution of current operations challenges and for the benefit of future generations. Finally, we want to establish a community effort to accomplish those aims.

The institute does not sell operations analysis and control software so we can objectively comment on such software. Decades of experience has shown that one can provide an organization’s employees with all the software and theory the world offers, but people must internalize, through education and training, an understanding of operations science for their own work environments to achieve sustainable success in improving service and productivity. The idea is the same as is contained in the proverb “If you give a person a fish, you feed them for a day. If you teach a person to fish, you feed them for a lifetime.”

The ideas started in Northwestern University’s Master of Management in Manufacturing (MMM) program in the late 1980s and early 1990s. Two Industrial Engineering PhDs, Mark Spearman and Wally Hopp, were leaders of the program at that time.

Both Spearman and Hopp had a bachelor’s degree in physics and the physics mindset provided them a different view on manufacturing. Rather than working primarily from complex mathematical formulations to analyze operations as is typical in the field of operations research, or subscribing to buzzword initiatives that are too simplistic, they wondered about determining and describing fundamental laws and relationships that governed the behavior of operations much as the laws of physics, e.g., E = mc2, govern the universe. Their goal was to provide operations workers, managers, and executives with accurate understanding and intuition about operations behavior to ensure good decision-making.

The result of this work was the award-winning textbook, Factory Physics. It wasn’t that Spearman and Hopp discovered every law and relationship described in Factory Physics. Many relationships, such as Little’s Law, had been well established. However, they did add some of their own discoveries and encouraged people to look at manufacturing from a comprehensive, scientific set of natural behaviors that could be predictably managed.

Over the next 30 years, along with some of Hopp and Spearman’s students from Northwestern (including Jeff Bell, Bill Fierle, Mark Graban and Ed Pound), the concepts have been continually developed through research and application in industry. This includes work with contemporary technology and initiatives such as artificial intelligence, internet of things, digital technology, data science, lean, agile, six sigma, and theory of constraints.

The general applicability of operations science has been re-enforced through demonstrated success in widely varying industries including manufacturing, healthcare, product development and construction to name a few. Since the framework has been established as a general science, the concepts apply to all industries. The name “operations science” is appropriately descriptive.

The original Factory Physics textbook was followed by Supply Chain Science and then Factory Physics for Managers. Operations Science for Managers is in the works and scheduled for publication in late 2023. Measures of Success: React Less, Lead Better, Improve More, provides clear description of a vital component of operations science—measures.

In 2021, Pound founded the Operations Science Institute to advance operations science in operations management with the goal of eliminating chaos, confusion, and waste caused by lack of awareness and understanding of the science governing operations.

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