Last week we were below goal. that was terrible. This week we are above goal. Terrific, pizza for everyone! Are you just reacting to noise in the system? If so, you’re just increasing variability and its associated buffering requirements and, at the same, time creating unnecessary stress for your people.

Measures motivate behavior. This week provides a list of important characteristics of measures used for measuring individual performance. Also provided are specific examples of these measures, including examples the average view may not have seen before.

Don’t be overwhelmed with measures and KPIs. In the operations science framework, required measures naturally surface. There are the vital few and everything else is just window dressing.