Operations science played a key role in helping Delta TechOps rebuild from the severe disruption of Covid and, at the same time, embark on an ambitious growth plan for its maintenance, repair, and overhaul business. We summarize the compelling podcast of Mike McBride, VP of Engines and Components, and his take on the events. It provides powerful lessons on crisis management in operations.

Batch size optimization decisions must consider capacity utilization, not only setup cost and inventory cost.

No manager or executive should be put in charge of operations without understanding these fundamental relationships.