Just as a boxer overcomes a powerful opponent, organizations can defeat the hidden forces of waste, stress, and unpredictable results by understanding operations science and using its laws to improve flow, resilience, and performance.

Everyone want their operations or project to be resilient. Very few know how to design resilience into their operations. This week we explore resilience in operations and the traits of resilient operations.

Every system — factory, lab, hospital, airline, project — follows natural laws. The leaders who understand those laws lead with clarity instead of chaos. “Working better” is not about working harder — it’s about working scientifically. This week describes operations science fundamentals required for working better and their effect on teams’ efforts for improved performance.