The unique insights provided by an operations science flow analysis led this company to achieve a massive increase in throughput and efficiency in a couple of months.

Last week we were below goal. that was terrible. This week we are above goal. Terrific, pizza for everyone! Are you just reacting to noise in the system? If so, you’re just increasing variability and its associated buffering requirements and, at the same, time creating unnecessary stress for your people.

This week we provide specific examples of leading and lagging measures. Leading measures track causes, not effects. To see the effects, track lagging measures which provide understanding of whether the causes were accurately described–true scientific thinking.