Leadership efforts are greatly weakened without an organization’s or team’s embrace of operations science. Should you try to build a bridge without understanding engineering science? That is doubtful at best. Similar chances of success occur in operations and businesses without understanding operations science.

Everyone want their operations or project to be resilient. Very few know how to design resilience into their operations. This week we explore resilience in operations and the traits of resilient operations.

Every system — factory, lab, hospital, airline, project — follows natural laws. The leaders who understand those laws lead with clarity instead of chaos. “Working better” is not about working harder — it’s about working scientifically. This week describes operations science fundamentals required for working better and their effect on teams’ efforts for improved performance.