Operations Science Institute

Why Operations Science?​

Professional Development to Energize Your People

Why Operations Science?​ | Operations management coaching

People need comprehensive, science-based, easily applicable knowledge to ensure predictive, dependable control and best possible operations performance. This has been demonstrated repeatedly over decades. Consultants, technology, and continuous improvement efforts often do not deliver because operations science is not understood or applied.


Imagine that the success of your company, your project, your career, depends on the drop of a ball. Someone holds a tennis ball at arm’s length and you are rewarded if you can predict what happens if the ball is released. If you correctly predict the ball will drop to the ground, you will prevent massive confusion and gain insight that provides powerful competitive edge. The ball represents the first principles of operations science that govern performance of operations in all companies, projects, and in your career. It is easy to demonstrate that very many people in organizations think the ball will fly off into space or float in place when released and thereby suffer confusion, chaos, waste, and poor performance when trying to plan and manage. 

Professional Development to Advance Operations for Supply Chain, Service, Project Management, and Manufacturing

Over 250 years after the start of the Industrial Revolution, even in today’s age of artificial intelligence, big data, data analytics, and digital technology, many companies still have too much cost, too much inventory and poor on-time delivery performance. Project management for R&D, new product development, and construction projects repeatedly yields late and over-budget projects. Service providers have long response times and unprofitable capacity. Results are unpredictable. It seems that 250 years should be enough time to develop a common, accurate understanding of the behavior of operations. However, companies and their employees struggle with conflicting technologies, or improvement initiatives, or competing consultants, or all three.


Operations science education and training fills the gap between rigorous, hard-to-understand academic approaches and overly simple, “best practice” continuous improvement efforts. Experience has shown that most companies already have the software, equipment, and people needed to achieve best possible performance. Operations science kills the pain from operations efforts gone wrong through professional development that energizes and encourages employees and enables them to establish predictable control and better results.


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