Week 1 – Use A Performance Envelope for Predictable Results
A fundamental challenge for all organizations is how to manage variability. We discuss the performance envelope, a fundamental element required to plan for and manage variability successfully.
An Antidote to Confusion – Operations Science and Pull
Companies struggle with “pull” systems in attempts to improve performance. A radical idea is proposed to resolve decades of ongoing confusion. 4 min read
Reducing Cost While Improving Nurse Satisfaction and Patient Care
This post demonstrates the power of operations science in healthcare services. Work with your existing investments in technology and continuous improvement—no new investment required. 7 min read