This week’s episode explores what motivates people, how operations science helps leaders motivate their teams, and how operations science strengthens motivation within a team.

In this week’s episode, we provide the basic definition of operations science and describe its core concept. This is a fundamental requirement for understanding behavior of operations so leaders and workers can establish predictive control and accelerate success.

A working definition of strategy and operations strategy. Building on last week’s video, we discuss characteristics required to establish objective, productive operations goals that align with operations science.

Evaluation of popular operations goals and a description of objective operations goals that align with operations science.

Common forecasting errors and practical tips for productive forecasting.

A fundamental challenge for all organizations is how to manage variability. We discuss the performance envelope, a fundamental element required to plan for and manage variability successfully.