Two Minute Videos

Metaphorical illustration of synchronized effort achieved after operations science coaching

Week 21 – How to Know if You Are in Control

Last week we were below goal. that was terrible. This week we are above goal. Terrific, pizza for everyone! Are you just reacting to noise in the system? If so, you’re just increasing variability and its associated buffering requirements and, at the same, time creating unnecessary stress for your people.

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Planner peers into a crystal ball which are her leading measures that predict future performance.

Week 20 – Details of Leading and Lagging Measures

This week we provide specific examples of leading and lagging measures. Leading measures track causes, not effects. To see the effects, track lagging measures which provide understanding of whether the causes were accurately described–true scientific thinking.

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A skilled craftsman-meticulously measures his work.

Week 19 – The Best Measures for Individuals

Measures motivate behavior. This week provides a list of important characteristics of measures used for measuring individual performance. Also provided are specific examples of these measures, including examples the average view may not have seen before.

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What is Operations Science? | Operations science training

Week 15 – Operations Science and IT (Part 1)

Computers are much faster than people at processing information. This causes an excessive feedback problem that many don’t recognize. Companies invest millions and billions of dollars in IT but still end up with poor on-time delivery and high cost.

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